FAQs

What age is Roaring Rascals suitable for?

Roaring Rascals is designed for children of different ages and abilities. Our main soft play is suitable for children within the age/height guidance displayed at the venue.

We also have a dedicated area for younger children.

Do I need to book?

We recommend booking your play session in advance, particularly at weekends and during school holidays, as spaces are limited.

If spaces are available, walk-ins may be accepted.

How long is a play session?

Our standard play sessions are 2 hours.

Please check your booking confirmation for your exact session time.

How much does entry cost?

Our current prices are:

* Children aged 3–10: £7.50

* Toddlers aged 1–3: £3.50

* Babies under 1: Free

* Adults: £1

Prices may vary for special events, private hire and parties.

Do adults have to pay?

Yes. Adults are currently charged £1 per person.

Do adults have to stay with their children?

Yes. Children remain the responsibility of their parent, guardian or accompanying responsible adult unless a specific service has been agreed with Roaring Rascals.

Roaring Rascals staff are there to operate and supervise the venue, not to provide individual childcare.

Can I bring a baby?

Yes. Babies under 1 are welcome and enter free of charge. Please ensure babies and younger children remain in appropriate areas and are supervised at all times.

Can I bring my own food?

Outside food and drinks are not normally permitted, apart from food required for medical, allergy or dietary reasons. Please speak to a member of staff if you have a specific requirement.

Do you cater for allergies?

We take allergies seriously. Please tell a member of staff about any allergies or dietary requirements before ordering food.

Our food is prepared in an environment where allergens are present, so we cannot guarantee that any food is completely free from traces of allergens.

Can I bring a birthday cake?

Birthday cakes may be permitted for private parties depending on the package booked. Please check your party confirmation or speak to us before bringing a cake.

Do you host birthday parties?

Yes! We offer children’s birthday parties and private hire options.

Please visit our Parties page for current packages and prices.

Can I hire the whole venue?

Yes. Full venue/private hire may be available for parties and special occasions.

Please contact us to discuss your requirements and availability.

Do you offer childminder discounts?

Yes. We offer discounts for eligible childminders. Please contact us for current details and any requirements.

What should my child wear?

Comfortable clothing and socks are recommended.

For safety reasons, children should not wear items that could become caught or cause injury while using the equipment.

Do children need socks?

Yes. Socks must be worn on the soft play equipment.

If you forget them, please ask a member of staff about purchasing a pair.

What happens if we’re late?

Your session still finishes at the scheduled time, so we recommend arriving with enough time to check in.

Late arrival does not normally entitle you to additional play time.

What happens if we can’t attend?

Please see our Terms & Conditions for our cancellation and booking amendment policy.

Can I change my booking?

Where possible, we will try to accommodate booking changes. This depends on availability and the type of booking you have made.

Please contact us as soon as possible if you need to make a change.

Is there parking?

Parking information and any restrictions will be displayed on our website and at the venue.

Please park considerately and follow any instructions provided.

Can I bring a pushchair?

Pushchairs may be permitted in designated areas. For safety reasons, they may not be permitted in certain parts of the venue.

Please follow staff instructions.

What happens if the soft play needs to close?

Occasionally we may need to close part or all of the venue due to circumstances such as maintenance, safety issues, emergencies or circumstances outside our control.

If we need to cancel your booking, we will contact you using the details provided when booking and explain the options available.

How do I contact Roaring Rascals?

For enquiries, bookings, parties or general questions, please contact us through our website, social media or the contact details shown on our website.

We can’t wait to welcome you to Roaring Rascals!