Last updated: October 2026

 

These Terms & Conditions apply to bookings and visits to Roaring Rascals Limited (“Roaring Rascals”, “we”, “us” or “our”).

 

By making a booking or using our venue, you agree to these Terms & Conditions.

 

1. Bookings

 

Bookings can be made through our online booking system or through other booking methods offered by Roaring Rascals.

 

The person making the booking is responsible for providing accurate information and ensuring that the booking details are correct.

 

Please check your confirmation carefully, including the date, time, number of children and adults and any additional options purchased.

 

2. Admission

 

Admission prices are displayed on our website and may change from time to time.

 

The price applicable to your booking will be confirmed at the time of purchase.

 

Admission to Roaring Rascals is subject to our capacity limits and safety requirements.

 

We reserve the right to refuse admission where this is reasonably necessary for safety, legal or operational reasons.

 

3. Supervision of Children

 

Children remain the responsibility of their parent, guardian or accompanying responsible adult while at Roaring Rascals.

 

Our staff operate and supervise the venue and equipment but do not provide individual childcare.

 

Parents and guardians must ensure that children follow the venue rules and use equipment appropriate for their age, size and ability.

 

4. Safety

 

For everyone’s safety, customers must follow instructions given by Roaring Rascals staff.

 

Children must use equipment appropriately and follow any age, height or other restrictions displayed.

 

Socks must be worn on soft play equipment.

 

Shoes should be removed where required.

 

Aggressive, dangerous or disruptive behaviour will not be tolerated.

 

We may ask a customer or child to leave the venue where their behaviour creates a safety risk to themselves, staff or other customers.

 

5. Health Conditions and Additional Needs

 

Please inform us of any relevant medical condition, disability, additional need or other information that may reasonably affect a child’s safe use of the equipment.

 

We will always aim to make reasonable arrangements where possible.

 

6. Illness

 

Please do not attend Roaring Rascals if you or your child has an infectious illness or is otherwise unwell and may pose a risk to other customers or staff.

 

If your child becomes unwell during a visit, we may ask you to leave the venue.

 

7. Food Allergies

 

Customers must inform staff of any allergies or dietary requirements before ordering food.

 

Although we take reasonable precautions, food is prepared in an environment where various allergens are present and we cannot guarantee an allergen-free environment.

 

8. Personal Belongings

 

Customers are responsible for their own belongings.

 

Roaring Rascals cannot accept responsibility for personal belongings that are lost, damaged or stolen except where liability cannot legally be excluded or limited.

 

Please report lost property to a member of staff.

 

9. Cancellations and Booking Changes

 

If you need to cancel or change a booking, please contact us as soon as possible.

 

Cancellation and amendment rights may depend on the type of booking purchased and how much notice is given.

 

Where a refund or credit is available, this will be dealt with in accordance with the booking terms applicable to that purchase and applicable consumer law.

 

10. Birthday Parties

 

Party bookings are subject to the package details and conditions confirmed at the time of booking.

 

The person making the booking is responsible for providing accurate guest numbers and any information required by Roaring Rascals.

 

Additional guests may only be accommodated where capacity and the package allow.

 

Party areas must be left in a reasonable condition following the party.

 

11. Private Hire

 

Private hire bookings are subject to the agreed hire period, capacity and package details.

 

Customers must leave the premises at the end of their agreed hire period unless an extension has been agreed with Roaring Rascals.

 

Additional charges may apply where agreed arrangements are exceeded.

 

12. Venue Closure

 

Occasionally, circumstances outside our reasonable control may require us to close the venue or cancel a booking.

 

This may include serious equipment faults, emergencies, building issues, utility failures, severe weather, government requirements or other circumstances affecting the safe operation of the venue.

 

Where we have to cancel a booking, we will contact affected customers and provide the appropriate options in accordance with applicable consumer law.

 

13. Photography and Filming

 

Photography and filming may take place at Roaring Rascals for promotional or social media purposes.

 

We will not intentionally use identifiable images of children for promotional purposes without appropriate permission.

 

If you do not wish to be included in promotional photography or filming, please speak to a member of staff.

 

14. Website and Prices

 

We try to ensure that all information on our website is accurate and up to date.

 

Prices, menus, opening hours, activities and availability may change.

 

If there is an obvious error in a published price or booking detail, we reserve the right to correct the error and will contact affected customers where appropriate.

 

15. Liability

 

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

 

We remain responsible for our legal obligations and for providing services with reasonable care and skill.

 

16. Complaints

 

We want everyone to have a great experience at Roaring Rascals.

 

If you have a problem during your visit, please speak to a member of staff as soon as possible so that we have an opportunity to resolve it.

 

If you wish to make a formal complaint afterwards, please contact us through the contact details on our website.

 

17. Changes to These Terms

 

We may update these Terms & Conditions from time to time.

 

The version applicable to your booking will normally be the version in force when your booking was made, unless a change is required by law.

 

18. Governing Law

 

These Terms & Conditions are governed by the law of England and Wales.

 

Nothing in these Terms & Conditions affects your statutory consumer rights.