Last updated: October 2026

 

Roaring Rascals Limited (“Roaring Rascals”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

 

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, make a booking, contact us or visit our venue.

 

1. Who We Are

 

Roaring Rascals Limited

 

Our company registration details and contact information can be found on our website.

 

If you have any questions about how we use your personal information, please contact us using the contact details provided on our website.

 

2. Information We Collect

 

Depending on how you interact with us, we may collect:

 

* Your name

* Email address

* Telephone number

* Booking information

* Number and ages of children attending

* Party information

* Payment and transaction information

* Information you provide when contacting us

* Allergy or dietary information where necessary

* Information provided when making a complaint or enquiry

* Website usage information, including information collected through cookies

 

We only aim to collect information that is reasonably necessary for the purpose for which it is being used.

 

3. How We Use Your Information

 

We may use your information to:

 

* Process and manage bookings

* Take payments

* Contact you about your booking

* Answer enquiries

* Organise parties and private hire

* Provide requested services

* Deal with complaints

* Maintain records of transactions

* Improve our services and website

* Send marketing communications where you have agreed to receive them or where otherwise permitted by law

* Protect the safety and security of our customers, staff and premises

* Meet our legal and regulatory obligations

 

4. Our Lawful Basis

 

Depending on the circumstances, we may process your personal information because:

 

* It is necessary to provide a service you have requested or fulfil a contract with you

* We have a legal obligation to do so

* We have a legitimate interest in operating and improving our business

* You have given consent where consent is required

 

Where we rely on consent, you can withdraw that consent at any time.

 

5. Children’s Information

 

Because Roaring Rascals is a children’s soft play venue, some booking information will relate to children.

 

We only request information that is reasonably necessary for bookings, parties, safety or other legitimate business purposes.

 

We ask parents, guardians or other responsible adults to provide information about children where appropriate.

 

We do not use children’s personal information for unrelated marketing purposes.

 

6. Payment Information

 

Payments may be processed through third-party payment providers.

 

We do not normally store complete payment card details ourselves.

 

Payment providers may process your information in accordance with their own privacy policies and terms.

 

7. Booking Systems and Other Service Providers

 

We may use trusted third-party providers to help us operate our business, including providers of:

 

* Online booking systems

* Payment processing

* Website hosting

* Email services

* Accounting and financial services

* Website analytics

* Marketing services

 

Where these providers process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection arrangements are in place.

 

8. Sharing Your Information

 

We will not sell your personal information.

 

We may share information where reasonably necessary with:

 

* Service providers who help us operate our business

* Payment providers

* Booking system providers

* Professional advisers

* Our accountants

* Authorities or organisations where we are legally required to provide information

* Emergency services where necessary to protect someone’s health or safety

 

9. Marketing

 

If you choose to receive marketing from us, we may contact you about Roaring Rascals news, events, offers and promotions.

 

You can unsubscribe from marketing communications at any time.

 

10. Cookies

 

Our website may use cookies and similar technologies.

 

Some cookies are necessary for the website to operate, while others may help us understand how visitors use our website or support marketing and advertising.

 

Where required, we will ask for your consent before using non-essential cookies.

 

You can manage cookies through your browser and, where available, our website cookie settings.

 

11. How Long We Keep Your Information

 

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting or regulatory requirements.

 

Different types of information may therefore be retained for different periods.

 

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

 

12. Keeping Your Information Secure

 

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

 

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

 

13. Your Rights

 

Depending on the circumstances, you may have rights under data protection law including the right to:

 

* Ask for a copy of the personal information we hold about you

* Ask us to correct inaccurate information

* Ask us to delete information where there is no lawful reason for us to continue holding it

* Ask us to restrict certain processing

* Object to certain processing

* Withdraw consent where we rely on consent

* Complain about how we use your information

 

To exercise your rights, please contact us using the contact details on our website.

 

14. Complaints

 

If you have concerns about how we have used your personal information, please contact us first so that we can try to resolve your concern.

 

 

15. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

 

The latest version will always be made available on our website.

 

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